Refund Policy

FlexCare offers a 14-day free trial with no credit card required. You will not be charged until you explicitly subscribe to a paid plan at the end of your trial.

If you choose not to subscribe, your trial simply ends and no charge is made.

Monthly subscriptions are billed in advance at the start of each billing cycle.

**Cancellation:** You may cancel at any time. Your subscription remains active until the end of the current billing period. No further charges will be made after cancellation.

**Refunds:** We do not offer refunds for the current billing period on monthly plans. You have already had access to the platform for that month.

**Exception:** If you are charged due to a system error (e.g., charged twice, charged after cancellation), we will issue a full refund within 5 business days.

Annual subscriptions are billed upfront for 12 months (or 10 months — as we offer 2 months free on annual plans).

**Within 30 days of payment:** If you are not satisfied with FlexCare and have not migrated significant clinic data or used the platform for active patient care, you may request a prorated refund for the unused months. Contact us at billing@flexcare.in within 30 days of your annual payment.

**After 30 days:** No refunds are issued for annual subscriptions after the 30-day window. You may cancel and retain access until the end of your annual period.

**Downgrade:** You may downgrade from an annual plan to a monthly plan at renewal time. We do not refund the difference for the remaining annual period.

**Adding a module:** You are charged a prorated amount for the remainder of the current billing cycle. Full billing applies from the next cycle.

**Removing a module:** The module is deactivated at the end of the current billing cycle. No prorated refund is issued for removing a module mid-cycle.

If FlexCare experiences downtime exceeding 4 cumulative hours in a calendar month (beyond our 99.9% uptime SLA), affected clinics are eligible for a prorated credit.

Credits are calculated as: (downtime hours / total hours in month) × monthly fee.

Credits are applied to the next invoice. To claim a credit, email billing@flexcare.in with the affected date range within 7 days of the incident.

Credits are the sole remedy for service downtime and are non-refundable as cash.

If your account is terminated by Flexonixs for violation of our Terms of Service, no refund will be issued for the remaining subscription period.

If your account is terminated without cause by Flexonixs (which we would only do in exceptional circumstances), you will receive a prorated refund for the unused period.

To request a refund, contact us at:

Email: billing@flexcare.in Subject: Refund Request — [Your Clinic Name] Include: Your registered phone number, the invoice number, and the reason for your request.

We will review your request and respond within 3 business days. Approved refunds are processed within 5–7 business days to the original payment method.

All subscription fees are inclusive of applicable GST. Refunds will be issued for the net amount (excluding GST already remitted to the government), unless the transaction is fully reversed within the same GST filing period.